Privacy policy
Effective date : August 22, 2025
This Privacy Policy describes how Vortex Air ("we", "us", "our") collects, uses, stores and protects your personal information in accordance with Quebec's Bill 25, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable industry regulations.
1. Information we collect
We collect the following personal information to better serve you:
Name, e-mail address, telephone number
Service address and appointment preferences
Communications transmitted via our forms, e-mails or website
Site interaction data collected through cookies and analysis tools such as Microsoft Clarity
Email marketing behavior (opens, clicks)
2. Use of your information
Your data will be used for the following purposes:
Provide and execute our ventilation cleaning services
Send confirmations, reminders and service updates
Improve site experience using analytical tools
Send promotional or educational content (if you have consented)
Respond to your customer service requests or questions
3. Consent and withdrawal
By submitting a form, booking a service or using our site, you consent to the collection and use of your information as described.
You can withdraw your consent to marketing at any time by clicking on "unsubscribe" in our emails or by writing to us.
4. Cookies policy
We use cookies and similar technologies to :
Track user behavior on the site (e.g. heat maps, session records)
Improve the functionality and experience of the site
Tailor our marketing campaigns to your behavior
By using our site, you consent to our use of cookies. You can disable cookies through your browser settings.
5. Data sharing
We do not sell or rent your personal data to third parties.
We may share certain data with service providers or contractual partners solely for the purpose of providing our services (e.g. e-mail platform, analytical tools).
6. Accessing and deleting your data
You have the right to access your data, modify it or request its deletion. For all requests, please contact us at
ventilationvortex@gmail.com
7. Data Protection Officer (DPO)
Our designated manager is :
Omar M.
Manager, Vortex Air
8. Data storage
Your data is stored securely on encrypted servers via our service providers.
We only keep your data for as long as is necessary for the performance of our services or for legal purposes.